There are many ways to get your questions answered.
ONLINE, 24/7:
Graphisoft US Technical Resource Portal (includes Knowledge Base, Tech Support contacts, Library Updates, tips, etc., your one-stop-shop for ArchiCAD technical issues)
Join the ArchiCAD-Talk Knowledge Exchange Forum, a world-wide user group
Visit often the ArchicadWiki: a community-driven compendium of technical articles reviewed and edited by users worldwide, rich with tips and tricks.
Archicad Reading Room, sponsored by CADigest: Practical tutorials, tips, and tricks by ArchiCAD luminaries.
LIVE PHONE SUPPORT:
Digital Vision has a “Three Strikes and You’re In” phone technical and training support policy:
1. Try to accomplish your desired task; if it doesn’t work the first time…
2. Try it again; if it doesn’t work the second time…
3. Check the manual, or go the ArchiCAD Help menu, or check on-line (see above) to figure out on your own how to achieve your objective.
If, after the third strike, you cannot figure out how to make things work, call or e-mail our technical and training support specialist*:
Kevin Poulsen at 602.361.7799
e-mail: kevin@undecillion.com
(Kevin is your first line of support. If he cannot resolve your problem, he has the capability of up-leveling your support concern to Graphisoft Technical Support, who will monitor your tech issue until resolution.)
or
Graphisoft Technical Support:
Call 800.238.3992 (Mon-Fri 9:00 AM-8:00 PM EST)
e-mail: support@graphisoft.com
Ask US Tech Support team on-line
FAX your tech questions: 413.383.2410
*Policy: Technical support is unlimited; training support is limited to 30 minutes per month, per customer. If you need personal training, please call Caitlin at 714.612.4547 or e-mail: caitlin@digitalvis.com and we can arrange for on-line or in-house tutoring based on an hourly fee. For other training options, visit: http://digitalvis.com/other_training.php
